Personal IT Services
Device Troubleshooting
and Repair
Got a device that’s not working as it should? We can help troubleshoot and fix the problem, whether it’s your computer, tablet, smartphone or printer.
Cybersecurity
Protecting your personal information online is more important than ever. We offer cybersecurity services to safeguard your data and ensure that your devices are secure and safe from attacks.
Smart Home
Set-Up
Ready to turn your home into a smart home? We’ll help you set up everything from smart lights and thermostats to home security systems and voice assistants, ensuring everything works seamlessly together.
Email Assistance
Having trouble with your email? We help set up, troubleshoot and organise your email accounts to ensure smooth communication.
Home Network and
Internet Support
Slow Wi-Fi or unreliable internet can be frustrating. We help ensure your home network is fast, secure and optimised
for all your devices.
Tech Coaching and Education
Want to get more out of your devices but not sure where to start? We offer one-on-one coaching to help you make the most of your technology. Whether it’s learning how to use your new smartphone or mastering video calls, we're here to patiently guide you through
your tech challenges.
IT Support When You Need it Most
Our personal retainer packages ensure you have reliable tech support on hand whenever issues arise. Whether it's a computer glitch, a Wi-Fi issue or help with a new device, our friendly team is just a phone call away. We work to protect your devices around the clock, keeping you safe online.
Our monthly packages, starting from just $30 (ex GST) per month, are a cost-effective way to receive the support you need.
If our retainer packages don't suit your needs, we also do call-outs as required. Our standard call-out fee is $143 + GST within 30km of the Canberra CBD. After the first hour, we charge in 15min increments. For remote support, we charge $110 + GST for the first hour and in 15min increments after the initial hour.
If you have a concession card, let our team know! We offer discounts for concession card holders.
Our Services | Personal Basic | Personal Standard | Personal Premium |
|---|---|---|---|
Software updates and patch management | As required | As required | As required |
Software deployment | As required | As required | As required |
Cybersecurity notices and reminders | Yes | Yes | Yes |
Installed ticketing system for streamlined issue tracking and resolution | Yes | Yes | Yes |
Remote access capabilities for efficient support | Yes | Yes | Yes |
Cloud backup | Yes | Yes | Yes |
Email protection against spam and phishing attacks | Standard | Standard | Advanced |
Anti-virus software installation and management | Standard | Standard | Advanced |
Basic password management solution | Standard | Standard | Advanced |
Remote troubleshooting and issue resolution | X | Up to 1 hour per month | Up to 2 hours per month |
Discount on additional consultations | 10% | 10% | 15% |
Onsite visit and audit | X | Annually | Quarterly |
IT audit | X | X | Annually |